Agreement to Terms

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and LiveBuyers, LLC (“Company”, “we”, “us”, or “our”), concerning your access to and use of the livebuyers.com website as well as any other media form, media channel, mobile website, mobile application, or mobile messaging program related, linked, or otherwise connected thereto (collectively, the “Site” and the “Services”). We are registered in Maryland, United States and have our registered office at 65 Old Solomons Island Road, Suite 200, Annapolis, MD 21401.

You agree that by accessing the Site or using any of our Services, including enrolling in our LiveBuyers Alerts SMS short code program, you have read, understood, and agree to be bound by all of these Terms of Use.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you of any changes by updating the “Last updated” date of these Terms of Use. You waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site or Services so that you understand which Terms apply. Your continued use of the Site or Services after such changes are posted constitutes your acceptance of the revised Terms of Use.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction where such distribution or use would be contrary to law or regulation or would subject us to any registration requirement. If you access the Site or Services from outside the United States, you do so on your own initiative and are solely responsible for local compliance.

The Site is not tailored to comply with industry-specific regulations (HIPAA, FISMA, etc.). You may not use the Site in a manner that would violate the Gramm-Leach-Bliley Act (GLBA). The Site and Services are intended for users who are at least 18 years old.

Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics (collectively, the “Content”) and trademarks, service marks, and logos (the “Marks”) are owned or licensed by us. They are protected by copyright, trademark, and other intellectual property laws.

The Content and Marks are provided “as is” solely for personal, non-commercial use. No part of the Site, Content, or Marks may be copied, reproduced, republished, uploaded, posted, displayed, encoded, translated, transmitted, sold, licensed, or otherwise exploited for commercial purposes without our express prior written permission.

You are granted a limited license to access and use the Site and download or print portions of the Content for personal, non-commercial use. All rights not expressly granted are reserved.

User Representations

By using the Site or Services, you represent and warrant that:

• All registration information you submit is true, accurate, current, and complete.
• You will maintain the accuracy of such information.
• You have legal capacity and agree to comply with these Terms.
• You are not a minor.
• You will not access the Site through automated or non-human means.
• You will not use the Site or Services for unlawful purposes.
• Your use will not violate any applicable law.

If you provide any false or incomplete information, we may suspend or terminate your account.

User Registration

You may be required to register with the Site. You agree to keep your password confidential and take responsibility for all activities under your account. We may refuse, reclaim, or change any username deemed inappropriate.

Fees and Payment

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover

You agree to provide accurate payment information and update it as needed. You authorize us to charge your chosen payment method for all purchases. Prices may change at any time.

If your purchase involves recurring charges, you agree that we may charge your payment method automatically until cancellation. All payments are in U.S. dollars. We may correct pricing errors even after payment is requested or received.

Participation in the LiveBuyers Alerts SMS program is not a condition of purchase.

Cancellation

All purchases are non-refundable. You may cancel your subscription at any time via the client portal. Cancellation takes effect at the end of the current paid term.

Requests to pause or modify services must also be submitted through the client portal and require a minimum of two (2) business days' notice to be processed.

For support, email [email protected] or call 800-349-4331.

Lead Volume Guarantee

The LiveBuyers Lead Volume Guarantee (the “Guarantee”) applies exclusively to clients on the Excel and Dominate plans who have signed a 6-month or 12-month commitment term. The Guarantee is not available on month-to-month plans,quarterly plans, trial plans, or any other plan tier.

The Guarantee

At sign-up, LiveBuyers and the client will agree in writing on a minimum total lead volume for the full commitment term. This minimum is determined by the client's market tier, monthly advertising budget, and selected plan, and will be documented in the client's signed service agreement.

If LiveBuyers fails to deliver the agreed-upon minimum lead volume by the end of the commitment term, LiveBuyers will continue to provide its full services at no charge until the minimum is reached, subject to the caps below. Free service includes all standard plan features and active ad management at the agreed-upon ad budget.

Free-Service Caps

If the agreed-upon minimum is still not reached at the end of the capped extension period, the Guarantee is considered fully satisfied and no further credits, refunds, or extensions are owed. The extension period begins automatically the day after the original commitment term ends and requires no action by the client.

What Counts as a Lead

A “lead” is any contact captured through the LiveBuyers platform that includes a name and at least one contact method (phone or email). Leads are excluded from the guaranteed count only if both the phone number and email address are invalid, undeliverable, or fraudulent. To exclude an invalid lead, the client must submit an Invalid Lead Report through the LiveBuyers platform within thirty (30) days of receiving the lead. Leads not reported within this window will count toward the total regardless of their validity.

Client Responsibilities

The Guarantee is contingent on the client meeting all of the following:

• No modifications to LiveBuyers-provided lead capture pages, including home search pages, home valuation pages, and lead forms. Any change to the code, layout, or content of these pages will void the Guarantee.
• No market changes more than thirty (30) days after the website goes live. Changes to target geography, ZIP codes, or campaign focus after this window will void the Guarantee. Custom market areas are not eligible.
• Maintaining the agreed-upon monthly advertising budget for the entire commitment term. Any reduction in ad spend will void the Guarantee.
• Use of the LiveBuyers automated follow-up system as configured at sign-up. Disabling, modifying, or replacing the auto-responder system will void the Guarantee.
• Account in good standing, with all invoices paid current.

Failure to meet any of the above will void the Guarantee in full, with no remedy owed.

Ramp-Up Period

Advertising campaigns require a natural ramp-up period — typically 30 to 60 days — during which lead volume is lower while ads are tested, optimized, and scaled. The agreed-upon minimum accounts for this ramp-up and is measured over the full commitment term, not on a monthly basis. Monthly lead volume may vary above or below the average without triggering the Guarantee.

Renewal

The Guarantee applies only to the original commitment term. At the end of the term, clients must sign a new 6-month or 12-month commitment to re-qualify. Lead minimums for renewed terms will be re-set based on the then-current market tier, ad budget, and plan pricing.

Changes to the Guarantee

LiveBuyers may update the terms of this Guarantee from time to time. Clients are eligible for the Guarantee terms in effect at the time their current commitment was signed; updates do not apply retroactively to existing commitments.

Prohibited Activities

You may not:

• Retrieve data to create a collection or database.
• Trick or defraud us or other users.
• Circumvent security features.
• Disparage or harm our company.
• Harass or harm another person.
• Misuse support services.
• Use the Site unlawfully.
• Engage in unauthorized framing or linking.
• Upload or transmit harmful code or excessive spam.
• Use automated systems such as robots or scrapers.
• Remove copyright notices.
• Impersonate another user.
• Upload spyware or tracking mechanisms.
• Disrupt or burden the Site.
• Harass our employees.
• Bypass access restrictions.
• Copy or adapt Site software.
• Reverse-engineer software.
• Use spiders, robots, or similar systems.
• Use buying or purchasing agents.
• Collect information for spamming or create fake accounts.
• Compete with us commercially.
• Use any mobile messaging program, including LiveBuyers Alerts, to send unlawful, abusive, harassing, misleading, or unsolicited messages, or violate telemarketing or privacy laws.

User Generated Contributions

The Site may allow you to submit text, images, comments, or other content (“Contributions”). Contributions may be visible to other users.

You represent and warrant that your Contributions:

• Do not infringe on intellectual property rights.
• Are created or owned by you, or you have permissions to use them.
• Do not include identifiable persons without written permission.
• Are not false or misleading.
• Are not spam or unauthorized solicitation.
• Are not obscene, defamatory, violent, or otherwise objectionable.
• Do not ridicule or abuse others.
• Do not promote violence.
• Comply with all laws.
• Do not violate privacy rights.
• Do not involve child exploitation.
• Do not include offensive comments.
• Do not violate these Terms or any laws.

We may remove or modify Contributions at any time.

Contribution License

By posting Contributions, you grant us the right to access, store, use, distribute, and display such content as permitted by our Privacy Policy. You retain ownership of your Contributions.

By submitting feedback, you agree we may use it for any purpose without compensation.

Social Media

You may link your account with third-party services. You authorize us to access content in such accounts for Site functionality. You may disconnect social accounts at any time by contacting us.

We are not responsible for content or actions emanating from third-party services.

Submissions

Any questions, comments, feedback, ideas, or suggestions submitted to us (“Submissions”) are non-confidential and become our exclusive property. You waive any claims to such Submissions.

U.S. Government Rights

Our services are “commercial items” under FAR 2.101. Government use is subject to these Terms.

Site Management

We may monitor the Site, take legal action, restrict access, remove content, and otherwise manage the Site for proper functionality and protection of our rights.

Privacy Policy

We care about data privacy. Your use of the Site and participation in the Messaging Service constitutes acceptance of our Privacy Policy.

If you access the Site from outside the U.S., you consent to transferring and processing your data in the United States.

Mobile Messaging Program — LiveBuyers Alerts

This section governs the LiveBuyers Alerts dedicated SMS short code program and any other messaging program operated by LiveBuyers, LLC (the “Messaging Service”).

Program Description

LiveBuyers Alerts provides real estate alerts, property notifications, service updates, follow-up messages related to your requests or account, and limited promotional updates related to LiveBuyers services.

Opt-In

By opting in, you authorize LiveBuyers, LLC to send you recurring text messages at the number you provide. Opt-in occurs when you submit your number in an online form, check a box agreeing to receive SMS alerts, or otherwise expressly consent to receive text messages.

Consent is not required as a condition of purchasing services.

Message Frequency & Rates

Message frequency varies. Message and data rates may apply.

Opt-Out / STOP

Help

Text

HELP

Email

[email protected]

Phone

800-349-4331

Carriers

Message delivery may be affected by carriers. Carriers are not liable for delayed or undelivered messages.

Mobile Privacy

We collect your mobile number, message content, delivery data, and interaction information solely to provide the Messaging Service and as described in our Privacy Policy. We do not sell or share mobile information with third parties for marketing.

Term and Termination

These Terms remain in effect as long as you use the Site or Services. We may suspend or terminate access at our discretion. If terminated, you may not create a new account under any name without our permission. We may pursue legal action for violations of these Terms.

Modifications and Interruptions

We may modify or discontinue the Site or Services at any time without notice. We are not liable for interruptions or downtime. You agree we are not obligated to maintain or update the Site.

Governing Law

These Terms are governed by the laws of the State of Maryland, without regard to conflict of law rules.

Dispute Resolution

Informal Negotiations

The parties agree to attempt to resolve disputes informally for thirty (30) days before arbitration.

Binding Arbitration

If unresolved, disputes shall be resolved by binding arbitration under the AAA Commercial Arbitration Rules. Arbitration will occur in Anne Arundel County, Maryland. You waive the right to a jury trial.

Restrictions

• No class actions.
• No representative actions.
• Arbitration is limited to disputes between the parties.

Exceptions

The following may proceed in court:

• Intellectual property claims.
• Theft, piracy, or invasion of privacy.
• Requests for injunctive relief.

Corrections

The Site may contain errors. We may correct them at any time.

Disclaimer

The Site and Services are provided “as is.” We disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

We are not liable for:

• Errors or inaccuracies.
• Personal injury or property damage.
• Unauthorized access to data.
• Interruptions.
• Viruses or harmful components.
• Loss or damage from posted content.
• Third-party products, services, or websites.

Limitations of Liability

We are not liable for indirect, incidental, punitive, or consequential damages. Our maximum liability is the amount you paid to us in the three (3) months preceding the claim.

Some jurisdictions do not allow certain limitations; they may not apply to you.

Indemnification

You agree to indemnify and hold harmless LiveBuyers, LLC and its officers, agents, employees, and affiliates from claims arising out of:

• Your use of the Site or Services.
• Your breach of these Terms.
• Your violation of the rights of others.
• Your harmful acts toward other users.

User Data

We may maintain data you transmit for Site performance. You are responsible for all data you transmit. We are not liable for loss or corruption of data.

Electronic Communications, Transactions, and Signatures

You consent to electronic communications and agree electronic signatures and records satisfy legal requirements for written communication.

California Users and Residents

If you have a complaint, you may contact the California Department of Consumer Affairs:

Address

1625 North Market Blvd., Suite N 112
Sacramento, CA 95834

Phone

(800) 952-5210

Alt. Phone

(916) 445-1254

Miscellaneous

These Terms constitute the entire agreement between you and LiveBuyers, LLC. Failure to enforce any right does not waive future enforcement. If any provision is unlawful, void, or unenforceable, the remaining provisions remain valid.

No joint venture, partnership, or agency relationship exists between you and us. You waive any defenses based on electronic form or lack of signature.

Contact Us

If you have questions or need support: